The Sangoma FreePBX Call-Center Bundle offers high-end, most needed reporting tools for any call center environment.

The new Sangoma bundles (Starter, Advanced and Call-Center) replace the former bundles: FreePBX CM Call Center Builder, FreePBX CM System Builder Basic, FreePBX Everything Builder and FreePBX CM System Builder Plus.

Manufacturer: Sangoma
Model: FPBX-C25Y-CB
SKU: 02-123732

FreePBX is a web-based open source GUI (graphical user interface) that manages Asterisk, an open source communication server. In simple terms, FreePBX providers users with an interface to manage their PBX, as opposed to using Asterisk to build your own interface and phone system.

FreePBX appeals to many because it is free to download, however it needs much time and technical expertise to configure and maintain. Additionally, FreePBX must be integrated with an ISTP (Internet Telephony Service Provider) in order to start making calls. An ITSP provides SIP which connects to the PBX and provides a phone number as well as inbound and outbound calling at varying rates.

Business Features

• Calling Queues (ACD)
• Interactive Voice Response (IVR)
• Unlimited extensions
• Conference Bridge
• Fax to E-mail
• Ring Groups
• Music on Hold
• Calendar with third party integration
• Voicemail Blasting
• Find Me / Follow Me Calling
• Wake Up Calls
• Support for Video Calling
• Secure Communications (SRTP/TLS)
• Announcements
• Text to Speech

Calling Features

• Three-Way Calling Support
• Voicemail
• Voicemail to E-mail
• Caller ID Support
• Call Transfer
• Call Recording
• Do Not Disturb
• Call Waiting
• Call History/Call Detail Records
• Call Event Logging
• Speed Dials
• Caller Blacklisting
• Call Screening

Administration

• System Upgrade from webgui
• Bulk Import Utilities (Trunks, Extensions, Users, DIDs)
• Localization in both GUI and Sound Files for Multiple Languages
• Backup and Restore Utilities
• Custom Destination Administration
• Web-based Config File Management When Needed
• System Recording Management
• GUI Controls for DNS, Network Settings, and More!

User Control Panel

• Supported on Desktop, tablet and mobile devices
• Widgets to customize popular features
• WebRTC Softphone
• Call History (Details and Recording Playback / Download)
• Contact Management
• Presence Management
• Conference Room Management
• Settings Management
• Find Me / Follow Me
• Call Forwarding, Call Waiting, Do Not Disturb
• Call Confirmation
• Voicemail
• Visual Voicemail – Playback and Management
• Notification Options
• Greetings Management